Torque Cars

Shamful AUDI franchise story

Discussion in 'Audi forums' started by adrian11, 11 August 2008.

  1. adrian11

    adrian11 Newbie

    Messages:
    1
    The details below show what a sham the Audi franchise system is in conjunction with Sytner and AUDI UK not only when it comes to complaints, but also in dealing with the problems with cars they sell to the public. It seems this is another case where AUDI have no power whatsoever over the behaviour of their dealerships and the treatment thereof of the customers buying their cars. This is an example where the actual business owner of an AUDI dealership should have addressed the problem(s) at the outset and settle fairly but instead they are prepared to take the customer all the way to court, only to lose as they hope the customers will give up during this expensive, stressful and time-consuming procedure. I personally was not prepared to be one of these customers and after two years was proved correct and will be getting the car back following a £20,000 bill and legal fees to be paid by Sytner/Audi.
    I have given AUDI West London’s owner (Mr. Ray Campbell) and even Sytner’s MD (Mr. Gerard Nieuwenhuys) plenty of opportunity in the last two weeks to apologise for their management of the case but have had no reply.
    I have now decided to try and make my case as public as possible. If any readers of this forum have any suggestions or journalist willing to publish this in car magazines I would be very grateful.
    Many thanks Adrian Knott adrianknott@akpartnership.co.uk
    MARCH 2003: “APPROVED USED” AUDI RS4 CAR WAS BOUGHT SECOND HAND FOR £36500 FROM WEST LONDON AUDI (25,000 MILES)
    DECEMBER 2005: BOTH TURBOS BLOW. PROBLEM IS PUT DOWN TO AGE OF CAR AND 70,000 MILES AT THE TIME. COST £2,371 FOR NEW TURBOS

    JULY 2006: ONE OF TURBOS BLOWS AGAIN. CAR IS TESTED FOR BOOST LEVELS BY AN INDEPENDENT GARAGE. IT IS FOUND TO BE "RE-MAPPED", RUNNING AT 23psi (25% over standard recommended by turbo manufacturers). AUDI WEST LONDON TAKES CAR BACK. MR RAY CAMPBELL, OWNER WEST LONDON AUDI AGRESSIVELY ACCEPTS NO LIABILITY FOR SELLING ME A "RE-MAPPED" AUDI RS4 ALTHOUGH HE LATER CONFIRMS A “RE-MAPPED” CAR WAS INDEED SOLD TO ME BY THEM.
    AUDI WEST LONDON OFFERS TO PUT THE CAR BACK TO A STANDARD RS4 COMPUTER CHIP ONLY.
    I PROTEST AND LOOK FOR EXPENSES TO BE REPAID; £3,000 AT TIME. SYTNER EVEN HAS THE AUDACITY TO OFFER ME A TRADE-UP VEHICLE AT A COST TO ME OF £30,000.


    AUGUST / SEPTEMBER 2006: MR CAMPBELL SUCCESFULLY PALMS ME OFF AND IGNORES MY CALLS FOR A FEW MONTHS WHILST PROVIDING VARIOUS REPORTS TRYING TO PROVE THE CAR IS FINE WITH INCREASED POWER AND BLAMING THE FAULT ON VARIOUS OTHER NON-RELATED MECHANICAL PROBLEMS. (THESE REPORTS ARE SUBSEQUENTLY DISCREDITED BY INDEPENDENT SPECIALIST.)
    I COMPLAIN ALL THE WAY TO SYTNER CHAIRMAN / AUDI UK. NO SUCCESS AT ALL.


    SEPTEMBER 2006: AFTER THREATENING LEGAL ACTION ON THEM MR CAMPBELL ARRANGES FOR THE CAR TO GET SECOND OPINION AT GUILDFORD AUDI.
    OCTOBER 2006: GUILDFORD AUDI SUCCESFULLY BLOWS ENGINE UP WHILST TESTING THE CAR. SYTNER EVEN HAS THE CHEEK TO OFFER TO SELL THE CAR (IN ITS WRITE OFF STATE) FOR £5000.
    MY LAWYERS BECOME INVOLVED AT MY EXPENSE. LAWYERS SUGGEST AN "INDEPENDENT SPECIALIST" REPORT BE OBTAINED; SPORTSTECH, NOTTINGHAM ENTERS NOVEMBER 2006


    NOVEMBER 2006: SPORTSTECH INDENTIFIES GUILDFORD AUDI GROUNDED THE CAR WHILST TEST DRIVING AS THERE IS EVIDENCE OF UNDERBODY DAMAGE RESULTING IN ENGINE FAILURE.
    FEBRUARY 2007: MUCH LENGTHY LEGAL PREPARATION ENSUES. LAWYERS ISSUE LITIGATION AGAINST WEST LONDON AUDI AND GUILDFORD AUDI UNDER "CONTRACTUAL BAILMENT". THIS MEANS NOT LOOKING AFTER MY CAR AND ESSENTIALLY SIEZING THE ENGINE AS A RESULT OF THEIR LACK OF CARE. (IT HAS BEEN MOOTED BY SEVERAL EXPERTS THAT THIS DAMAGE CAN ONLY HAVE BEEN DONE ON PURPOSE).


    SPRING / SUMMER 2007: MUCH DELAY BY SYTNER/WEST LONDON AUDI AND AUDI GUILDFORD’S LAWYERS.
    SEPTEMBER 2007: SYTNER AUDI CONCEDES AND ADMITS LIABILITY ON BEHALF OF WEST LONDON/GUILFORD AUDI

    OCTOBER 2007: GO AHEAD IS GIVEN TO SPORTSTECH TO REPAIR CAR. NEW ENGINE ORDERED (£14,331; SYTNER PAYS) PLUS (YET-TO-BE-AGREED) COMPENSATION.


    AUTUMN 2007: DELIVERY DELAYED FROM AUDI GERMANY - I WAS ADVISED DELIVERY IN OCTOBER 2007 – THE ENGINE WAS FINALLY FITTED IN MARCH 2008.
    MARCH 2008: SUBSEQUENT GEARBOX PROBLEMS ENSUE RELATING TO ENGINE SEIZURE. FURTHER DELAY WITH SYTNER ADMITTING FURTHER LIABIILITY.

    JULY 2008: NEW GEARBOX ARRIVES.

    AUGUST 2008: WORK HAS BEEN CARRIED OUT AND CAR IS UNDERGOING FINAL COMPLETION CHECKS FOR DELIVERY NEXT WEEK.
    IT IS NOW OVER 25 MONTHS SINCE WE LAST SAW THE CAR.
     
  2. thexav

    thexav Pro Tuner Staff Member

    Messages:
    2,044
    Car:
    2002 Clio 172
    Thats a nightmare mate. I'm sure lots of people will read this on here.
     
  3. Prince

    Prince Torque King

    Messages:
    6,309
    From:
    Northampton, England
    Car:
    BMW E36 318is Coupe
    That's absolutely f****** awful mate! Sorry to hear that happened to you. You should give watchdog a call to see if they're interested in the story.
     
  4. herb

    herb modherbrator Moderator

    Messages:
    4,057
    From:
    west midlands
    Car:
    Seat Leon Cupra
    that is terrible but fair play you stuck to your guns and won just hope the compensation is worth the time, stress and money
     
  5. jonnocoupe

    jonnocoupe Full member

    Messages:
    16
    From:
    Aberdeen
    Car:
    Audi coupe 2.0E
    Hey mate just new to this website but thought id drop a quick line to show my support for how you have handled everything. Good on you for sticking ot your guns!!
     
  6. FL1X

    FL1X New member

    Messages:
    6
    From:
    Hampshire - UK
    Car:
    A3 TDI Quatro SLine
    My story isnt as bad as yours but im in month 15 of my nightmare and I picked my A3 back up at lunch today, turned out a bearing had gone in the gearbox diff or somthing along thoses lines but it took me 13 months to get them to agree there was a issue they kept fixing random parts and telling me its fine, many thousnands of pounds later (of Audis money not mine!) it was fixed.

    This wasnt down to the franchise they were good and very helpfull (basingstoke audi, chineham business park, chineham, RG24 8) its Audi UK being unhelpful and Audi Warranty not wanting to do the expensive repairs.
    more fool them i have a WHOLE new haldex system, intercoolers, turbos wheel bearings various pipes and clips and what not and finally a new gearbox.

    email jeremy.hicks (AT) audi.co.uk be nice he is big boss there and will help he has helped me no end.

    Best of luck mate


    F
     
    Last edited by a moderator: 23 June 2010
  7. jarrus

    jarrus Pro Tuner

    Messages:
    3,497
    From:
    West Midlands, UK
    Car:
    Suzuki Swift Sport
    This sounds very horrible, car dealers never take responsibility for anything really,
    You write into various car magazines, like EVO mag and Top Gear,
    Especially EVo mag cause they all specialise in high performance cars and the like and they ran an audi in there long term tests and had trouble with it,
     
  8. a6george

    a6george Wrench Pro

    Messages:
    24
    From:
    England Sunderland
    Car:
    6 speed 6n2
    Did this ever get concluded, and if so what happened in end.
     
  9. Yugguy

    Yugguy Torque King

    Messages:
    4,789
    From:
    Rugby (expat Preston lad)
    Car:
    Merc C220Cdi Elegan
    trouble is, do audi dealers need to bother with customer service when people are falling over themselves to buy the latest poverty spec a3?
     
  10. ahandysafeunit

    ahandysafeunit Full member

    Messages:
    11
    From:
    Ireland
    Car:
    Santa Fe 05 CRDI4x4
  11. HDi fun

    HDi fun TC ModFather

    Messages:
    15,384
    From:
    Buckinghamshire UK
    Car:
    Passat 2.0 TDi
    I've got a poverty spec BMW and the previous owner forked out over £39,000 for it eight or nine years ago.
     
  12. Yugguy

    Yugguy Torque King

    Messages:
    4,789
    From:
    Rugby (expat Preston lad)
    Car:
    Merc C220Cdi Elegan
    I wouldnt call a 523 a poverty spec. 518 would be what I would call. IMO no point getting a petrol BMW with less than 6 cylinders.
     
  13. jarrus

    jarrus Pro Tuner

    Messages:
    3,497
    From:
    West Midlands, UK
    Car:
    Suzuki Swift Sport
    I don't think they ever did a 518, a 520 definately...
     
  14. Yugguy

    Yugguy Torque King

    Messages:
    4,789
    From:
    Rugby (expat Preston lad)
    Car:
    Merc C220Cdi Elegan
    Yeah, they did, the E34 5 series came in a 518.
     
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